Generalist Team Leader

Job role: Managerial
Advice Area: Generalist
Organisation: Citizens Advice Westminster
Job type:Permanent
Working hours: Full time
Location: London
Salary: £33,106 F.T.E.
Job ref number: Generalist-TL 01.2020
Closing date: 31-01-2020

Team Leader Vacancies

The Organisation

Citizens Advice Westminster is a values-based organisation that recognises our employees as a great resource and asset.  We strive to promote a healthy work-life balance by supporting our employees in providing them with a number of benefits, to help them better achieve this.

The Opportunity

This is an exciting opportunity to join our team under our new organisational structure.  We have several vacancies for our new Team Leader roles, which will play an integral part in moving our organisation forward.  We are looking for experienced and proactive individuals who are seeking the next challenge in their career path to join our team who have in-depth benefit, debt or generalist knowledge.  Based at our offices in Paddington, the post holders will be pivotal in ensuring that an effective advice service is provided to clients in the benefit, debt and generalist areas. They will also play a key role in engaging with our stakeholders through delivering presentations, talks and written reports.

 The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people including potentially difficult clients whilst maintaining a professional approach.  Self-motivated, with strong IT skills, the post holders will be confident in leading a small team, ensuring that team members are effectively supported, developed and performance managed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-certificate experience of providing good quality, in-depth casework on the full range of your specialism (benefits, debt or generalist) is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.  A commitment to working in a multi-cultural environment is vital.

 What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download a job application pack via our website:

or via post: sending an A4 SAE to:

Job Ref: Benefits-TL 01.2020 (Benefits Team Leader Role)

Job Ref: Debt-TL 01.2020 (Debt Team Leader Role)

Job Ref: Generalist-TL 01.2020 (Generalist Team Leader Role)

Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Closing Date: Friday 31st January 2020, 12:00pm     

Assessments: Week commencing 10th February 2020

Interview Date: Week commencing 24th February 2020

If after submitting your application you have not heard from us by the stated assessment date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.