Advice Services Manager

Job role: Adviser
Advice Area: Student Unions
Organisation: Coventry University Students' Union
Job type:Permanent
Working hours: Full time
Location: CUSU-Coventry Campus
Salary: £30,001 - £35,000
Job ref number: 572021
Closing date: 28-06-2021

Coventry University Students Union has an opportunity for a motivated individual to manage the advice service and advisers at Coventry Campus including CU  Coventry, ensuring the provision of high-quality, confidential advice and representation on welfare, education, money/financial guidance, benefits, housing and related matters in a client-centred way.

You will deliver key business priorities under the direction of the Wellbeing and Inclusion Manager and the Campus Engagement Manager.  A key task will be to collect data statistics and provide regular reports on trends to support decision-making for the development of CUSU’s welfare and inclusion work, and overall strategy to enhance the student experience across the Coventry University Group.

You must have experience of analysing and interpreting data to provide evidence in supporting of decision making as well as supervising advisor casework.

The successful candidate will have significant experience of providing advice on range of issues, including at least two of the following areas: academic advice, housing, debt, immigration, welfare benefits, student funding and financial capability. You should also hold a minimum of Level 3 qualifications (e.g. A Levels), however a degree or a relevant advice qualification and/or equivalent work experience is highly desirable..

This post is permanent working full-time 37.5 hours per week. A flexible approach to working hours is required.

We are especially keen to encourage expressions of interest from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.  Candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.

Candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.

Applications Close: Monday, 28th June 2021.     Please note CVs will not be accepted.

Interviews will be held onsite week commencing 12th July 2021

Please note that CUSU reserve the right to close the advert before the advertised closing date should a sufficient response have been received.  Therefore, please complete your application as soon as possible to avoid disappointment.

To view the job description and person specification, please visit our website at

If you have any queries, please contact

CUSU is an equal opportunities employer and is actively committed to promoting equality and diversity, and expects all staff, students and volunteers to share this commitment.