Advice Practitioner BradfordJob role: Adviser Advice Area: Welfare Benefits Organisation: Family Action Job type:Permanent Working hours: Full time Location: North East Salary: £20,001 - £25,000 Job ref number: Closing date: 21-06-2021
Job title: Advice Practitioner – Welfare Rights Advice Service: Bradford Advice Service
Salary: Grade 2 Point 11 – 19 (dependent on experience)
Hours: 37 hours per week (full time)
Location: Bradford, Ringwood Road, Bradford, BD5 9LB
Responsible to: Advice Coordinator
Summary of job: You will deliver welfare rights advice including benefits, debt, housing, and income maximisation remotely via digital channels as well as face to face by travelling to outreach venues across the Bradford East locality. You will provide welfare rights, information and advocacy using a holistic casework approach.
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.
Key tasks and responsibilities:
1. Provide comprehensive and accurate advice covering the full range of benefits and welfare reform changes, providing a generalist advice service in the following areas: benefits, debt, housing, consumer problems, fuel poverty and empowering service users to undertake action on their behalf where appropriate.
2. Liaise effectively with outreach venues to provide an outreach advice service to patients or service users of the agency.
3. Carry out in depth benefit and income checks and ensure income is maximised through take up of appropriate welfare benefits and grants.
4. Support clients through the process of the negotiation with creditors in order to stabilise their debts, both priority and non-priority, working with Specialist Debt Advice services to prevent where possible court actions for debt against clients. Prepare financial statements and assist clients in prioritising debts.
5. Act for the client negotiate with third parties, take on casework where necessary to progress the client’s case and ensure a holistic approach to advice delivery by assisting clients with other related problems, referring to other agencies or Family services.
6. Maintain accurate, up to date and organised case records, utilising the case management system effectively and undertake follow up work, meeting deadlines and inputting/providing statistical information for monitoring purposes.
7. Work within deadlines and maintain accurate and organised case records in support of monitoring and reporting requirements.
8. Identify cases where more specialist benefits or debt advice is required and refer clients to specialist benefits, debt, immigration and housing specialist advice.
9. Support volunteers and non-advice staff to provide early help by explaining information clearly, making onward enquiries and assisting with written tasks.
10. Keep up to date with case law in benefits by undertaking research and training, developing skills and expertise in identified areas of welfare rights advice.
11. Work at all times to the Advice Quality Standard policies and procedures including participation in case file reviews and work towards OISC level 1 in immigration and advice where required.
12. Attend internal and external meetings as required.
13. Adhere to Family Actions confidentiality policy and ensure that confidentiality and professional boundaries are maintained at all times.
14. Ensure you have an understanding (appropriate to your role), of and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
15. Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
16. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
17. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
18. To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by: a) Being people focused b) Reflecting a ‘can do’ approach c) Striving for excellence in everything we do d) Having mutual respect for everyone we work with, work for and support through our service
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