Welfare Benefits Officer

Job role: Adviser
Advice Area: Welfare Benefits
Organisation: Age UK East London
Job type:Permanent
Working hours: Part time
Location: London
Salary: £25,001 - £30,000
Job ref number:
Closing date: 19-04-2019

Job Purpose

  • To provide knowledge and support to service users enabling them to remain independent in their own homes
  •  To work with the Information & Advice Team Manager to, develop, deliver and sustain excellent services to AQS standard
  •  Provide information and advice to older people and their carers to promote their independence
  •  To provide information and advice to socially isolated people in their own homes who are unable to access services by the traditional method.
  •  Work with clients to deliver holistic support that promotes wellbeing and  independence to enable
  •  Maintain excellent case records and ensure that all personal information is stored in line with legislation

Co-ordination, Operational Management & Service Development

  • To provide support to vulnerable people in their own homes who are unable to access information and advice by traditional methods;
  • To provide information and advice support to Advice Quality Standard (AQS) in Welfare Benefits to older people 50+;
  • To be involved in networking and partnership work ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough;
  • To provide Information & Advice in agreed outreach venues across our services such as community centres, GP surgeries and other locations as required;
  • To represent Age UK East London at appropriate meetings, events and consultations as requested by the Information & Advice Manager;
  • To provide information, advice and support provision to older people and their carers enabling them to access services, where possible, and to promote independence and wellbeing;
  • To carry out benefit checks, benefit applications and form filling services  to older people and their carers;
  • To provide information and advice to service users in respect of services available through their individual budgets, benefit awards and grant applications ;
  • To organise volunteers to support our advice services and support their development and training
  • Ensure that case records and personal information is stored on the organisational database in accordance with legislation and AQS standards;
  • Ensure that all evaluation and  monitoring information is collated and available for funding reports
  • To attend team and staff meetings, committee meetings, partnership and monitoring meetings as required;
  • To undertake any other duties within the competence of the post holder under the direction of the Information & Advice Team Manger as may be required from time to time for the smooth running of Age UK East London;
  • To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities)
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