Senior Advice Support and Guidance Worker

Job role: Adviser
Advice Area: Housing/homelessness
Organisation: Shelter
Job type:Permanent
Working hours: Full time
Location: North East
Salary: £25,205-£26,532 pa + excellent benefits
Job ref number:
Closing date: 22-11-2018

Based in Newcastle

We’re looking for a results-driven individual with recent experience of providing specialist level housing/debt/welfare benefit advice to join us as a Senior Advice, Support & Guidance Worker and deliver an integrated advice and support service.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

This post is an integral part of our professional client focused advice service that sits within Shelter North East’s advice and support service in our city centre offices in Newcastle. Delivering services across the North East we offer a range of housing advice interventions, delivered through face to face contact in our Hub and at outreach, as well as telephone advice. Over 1700 clients a year attend our drop-in services and our vision is to ensure that all clients are offered a full range of interventions that will fully resolve their circumstances.

About the role

As Senior Advice, Support and Guidance Worker you will provide full advice and guidance on housing needs, focusing on preventing homelessness and securing stable, long –term accommodation. This will involve developing support/case plans, day-to-day supervision of cases and working closely with all internal and external stakeholders to ensure clients have access to appropriate services.

About you

We are looking for someone with recent experience of providing specialist level housing/debt/welfare benefit advice, gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework. You will have a proactive, collaborative and results-driven approach, the ability to lead change, excellent relationship building skills and sensitivity to the needs of others. With experience using case management systems and Microsoft Office applications.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

For further information about the role and the benefits of working for Shelter please visit our website via the link below: 

Click Here

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Closing date: Thursday 22nd November 2018 at 11.30pm

Interviews: Thursday 29th and Friday 30th November in Newcastle