Adviser/Caseworker (Generalist)

Job role: Adviser
Advice Area: Generalist
Organisation: Citizens Advice Westminster
Job type:Permanent
Working hours: Full time
Location: London
Salary: £28,895 F.T.E.
Job ref number: AC(Gen) 02.2019
Closing date: 28-02-2019

Hours: Full-time and part-time hours available

 The Organisation

Citizens Advice Westminster is a values-based organisation that recognises our employees as a great resource and asset.  We strive to promote a healthy work-life balance by supporting our employees in providing them with a number of benefits, to help them better achieve this.

The Opportunity

This is an exciting opportunity for an experienced and proactive individual to join our team.  Based at our offices in Paddington with outreach sessions delivered at community venues across Westminster, you will be pivotal in providing an effective advice service to clients.

The Ideal Candidate

As the successful candidate, you will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people including potentially difficult clients whilst maintaining a professional approach.  Self-motivated, with strong IT skills, you will also be a team player with the ability to share and contribute positively whilst having a flexible approach to service delivery.  A minimum of 2 years’ prior experience of providing good quality welfare advice on the full-range of generalist subjects is essential, alongside a commitment to working in a multi-cultural environment.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an application pack via our website:

Or via post: sending an A4 SAE to: Job Ref AC(Gen) 02.2019, Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS

Closing Date: Thursday 28th February 2019, 12:00pm      

Interview Date: Thursday 7th or Friday 8th March 2019

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender,sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.