Advice, Support & Guidance Worker – Housing, Welfare Benefits & Debt

Job role: Adviser
Advice Area: Housing/homelessness
Organisation: Shelter
Job type:Contract
Working hours: Part time
Location: Plymouth
Salary: £22,562 pa pro rata (18.75 hours per week) plus excellent benefits
Job ref number:
Closing date: 25-02-2019

Fixed term contract until 30th August 2019

Based in Plymouth

Closing date: 25 February 2019 at 11.30pm

Interviews: 4 March 2019

We’re looking for a client-focused individual with recent experience of providing specialist level housing advice and support, to join us as an Advice, Support and Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Plymouth operates a dynamic city centre hub co located with other advice agencies offering a range of holistic advice and support services to a diverse range of clients, including legal advice and representation and housing related support services. We specialise in defending possession, homelessness and unlawful eviction.

About the role

As Advice, Support and Guidance Worker, you will work closely with the advice team and our partner agencies Shekinah and Pluss to ensure we provide a full service to our clients. Shekinah provides opportunities for people in recovery or seeking recovery from homelessness, drug and alcohol issues, offending behaviours or mental ill health. Pluss supports thousands of disadvantaged people to move into employment each year. Your role will be to carry out an initial housing needs assessment with each client, support them when moving into accommodation and connect them with Shekinah and/or Pluss to support progression into training and employment.

About you
To succeed, you’ll need recent experience of providing specialist level housing advice and support and experience of working with vulnerable people or people with complex needs in a safeguarding framework. We’ll also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our award-winning team and be the change you want to see in society.

To find out more about the role and the benefits of working for Shelter please visit our website or click Here. 

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.