Advice Session Co-ordinator (Bicester)Job role: Co-ordinator Advice Area: Generalist Organisation: Citizens Advice NOSN Job type:Permanent Working hours: Part time Location: South East Salary: £23,122 pro rata + pension Job ref number: Closing date: 03-02-2019
We are seeking to recruit an Advice Session Co-ordinator (ASC), who will be part of a team of four ASC’s responsible for the day-to-day organisation of the advice services at Bicester, Banbury, Brackley and Kidlington, serving clients in Cherwell and South Northants.
This role is based in our Bicester office but occasional presence at our other locations is required.
The ASC team is responsible for the quality and delivery of advice including drop-in sessions, telephone advice and digital advice.
The Advice Services Coordinators are responsible for monitoring, evaluating and improving quality of advice of our service, and for the supervision of volunteer advisers and receptionists. The Coordinators will provide support and guidance to advisers, help identify training needs and support new trainees as required.
We are looking for a person with good communication and IT skills, and a commitment to improving quality.
You will have recent and substantial experience in an advice setting, good organisational skills and, preferably, experience of supervising volunteers.