Advice Assistant

Job role: Adviser
Advice Area: Housing/homelessness
Organisation: Shelter
Job type:Contract
Working hours: Part time
Location: London
Salary: £24,894.60 pa pro rata (30 hours per week) + excellent benefits
Job ref number: 026920
Closing date: 23-07-2019

Fixed Term Contract until August 2020

We’re looking for an enthusiastic individual with considerable client or customer service experience to join us as an Advice Assistant and play an important support role.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home.

Working in partnership with Southwark Council’s homelessness service Shelter’s Southwark hub offers a range of holistic advice and support services to clients at risk of homelessness and living in temporary accommodation.

As Advice Assistant you will be carrying out initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

We’re looking for a proactive, results-driven and customer focused individual with experience of helping customers to find and use relevant information. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications, case management systems and good typing skills. A demonstrable interest or experience in one or more of the following areas of social welfare law; housing; welfare benefits; debt; community care is also needed.

To apply please visit our website via the link below:

Apply Here