Advice and Support Manager

Job role: Managerial
Advice Area: Student Unions
Organisation: Aston Students' Union
Job type:Contract
Working hours: Full time
Location: West Midlands
Salary: Starting - £28,660 P/A Grade 7 - £26,243 - £34,189 P/A
Job ref number:
Closing date: 31-01-2019

 

Aston Students’ Union is looking to recruit an enthusiastic Advice and Support Manager (Lead Adviser) to manage and lead our established and highly rated advice service. In the last 2 years the students have rated the service as the highest in the satisfaction survey of all Aston University student services. We want to cement and build on this success.

Applicants should have proven experience within the advice sector. You will manage the Advice team to ensure the highest quality advice is provided. You will take the service forward to achieve the Advice Quality Standard (AQS). You will act as Lead Adviser carrying out advice and casework and we expect this to take up around 50% of your time within the role.

You will be responsible for the departmental advice budget and making sure that the finances of the area are managed appropriately.

In addition to managing the advice team, you will manage the Students’ Union Welcome Desk to achieve excellent service standards and a friendly and welcoming reception to the Students’ Union.

Experience of the advice sector, managing a team and a positive can do attitude is essential.

Please apply with a CV and covering letter referencing the Job Description and Person Specification. The closing date for applications is 12:00 noon on 31/01/19 and it is anticipated that interviews will take place the following week.

If you would like an informal discussion regarding the role please contact Richard Broome, Membership Services Manager on r.broome@aston.ac.uk or 0121 204 4848.

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