Academic Caseworker

Job role: Adviser
Advice Area: Education
Organisation: Solent Students' Union
Job type:Permanent
Working hours: Full time
Location: South East
Salary: £17,871
Job ref number:
Closing date: 05-08-2019

Hours: Full Time – 35 hours a week

An exciting opportunity has arisen to join our team in the position of Academic Caseworker. The post holder will provide confidential impartial support, advice and advocacy to students about academic regulations, complaints, appeals, extenuating circumstances and other issues relating to their academic and student experience.

The successful candidate will ideally have some knowledge and experience in supporting students, possess excellent communication and organisational skills and understand best practice in a client focussed service. They will have excellent interpersonal skills, a ‘can do’ attitude and the ability to prioritise a changing workload. They will need to accurately maintain case records, demonstrate excellent attention to detail and have the ability to communicate complex information to students, officers, service managers and key University staff.

Solent Students’ Union has a vision of ‘developing confident students at the heart of the Union and University’ which is underpinned by our mission to enrich the student experience through opportunities, support, influence and action.

We are a close team of professionals who believe that every student matters and have great aspirations with increasing success. Although the post holder will primarily work on their own initiative, the successful candidate will be a proactive member of the team and will clearly demonstrate a commitment to our organisational values.

Further Information
For further information or an informal discussion on this post please contact Leigh Wilson, Representation, Advice & Democracy Manager at


For an application pack please contact

Closing Date: Monday 5th August at midnight

Interview Date: w/c Monday 12th August

Download Attachment